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We’re different from other Alameda and Contra Costa County property management companies. Contact a property manager from our team, and find out why.

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Locations

Pleasanton Office:

415 Boulder Ct. STE 300, Pleasanton, CA 94566

Pleasanton Office Hours:

Mon-Thurs:
9am-12pm, 1pm-4pm, Friday: 9am-12pm
Saturday: By appointment only

Livermore Office:

732 Hayes Ave. Livermore, CA 94550

Livermore Office Hours:

By appointment only

Frequently Asked Questions

What type of Property Management experience do you offer?

Advantage Property Management Services (APMS) delivers a unique real estate investing experience to our clients. Unlike traditional property management companies who co-manage properties with you, we won’t ask you to make decisions on topics that are outside your expertise. Enjoy your life because APMS does ALL the work for you.

Are you a licensed Property Manager?

We are licensed real estate brokers through the California Department of Real Estate. Our company’s license number is 01764298. Verify real estate licenses online at https://www2.dre.ca.gov/PublicASP/pplinfo.asp

How do you determine the market rent for each property?

A professional property manager should use real data and have a process to determine market rent. The asking rent shouldn’t be determined on a hunch or a feeling. Warning: Do not choose a property manager based on the promise of higher rent! Many use this bait-and-switch method to attract clients.

What will you do to rent my house?

We are experts at renting properties.  APMS’ Enhanced Vacancy Marketing process is designed to reduce vacancy time and attract the ideal resident.  There’s so much to share–contact us to learn more. 

What specifically do you do to qualify a Renter after they have applied to rent my house?

This is one of the most important aspects of successful property management, yet is riddled with fair housing liability. To be compliant with the myriad California and Federal Fair Housing Laws and ensure we only lease to qualified tenants, APMS has created a 5-point, risk-based model for application processing. Learn more at our Rental Criteria page or contact us.

How do you make sure the Renter is taking good care of my home?

There are several ways we monitor the condition of your property during tenancy. Above all, careful tenant selection from the outset protects your property from being rented to irresponsible people. During the lease term, we may enter the property for repair or maintenance reasons and will use that opportunity to identify any lease violations or other maintenance issues. If we are fortunate enough not to have any repairs or maintenance at your property over an extended period of time, your property manager will schedule a Safety Survey. During Safety Surveys, a property manager tours the inside of the property, testing smoke and carbon monoxide detectors, checking the furnace filter and for unreported plumbing leaks. If any lease violations are identified during the Safety Survey, they will be addressed with the tenant.

What do you do if they are not taking care of my property as they should or you discover unauthorized pets?

Your property manager gives the tenant an opportunity to correct the situation and usually the resident will. If a problem persists, we will make a decision based on that specific situation. If an agreement cannot be reached, then we have the option of evicting the tenant.

How do you handle maintenance requests?

Residents submit maintenance requests using an online form in the Tenant Portal. When a request is submitted, the system instantly notifies you via email. Our Maintenance Coordinator will contact the resident to better understand the problem. We also make sure it is not something the resident can fix themselves before your money is spent on a service call (exs: reset button on the disposal, tripped breaker.) After determining that it is a legitimate problem, we will dispatch the appropriate vendor to make the repair.

Do you use the cheapest maintenance people you can find?

No. We prefer to work with reliable vendors. Price is certainly important, and we feel that our preferred pricing is very competitive, but there’s always someone who could be cheaper. Often, you sacrifice reliability and quality with low prices. We believe we have developed a very sensible approach to handling maintenance and repairs and that you will realize cost savings that other property managers simply can’t deliver.

How do I know your property manager won't spend my money on large repairs without my approval?

Our Property Management Agreement includes a spending limit to protect you. Sometimes expenses such as replacing a water heater, repairing a roof leak, or emergency furnace repairs are unavoidable. In emergencies where 1) the health or safety of a tenant is at risk, 2) there is only one option to consider, or 3) the property will incur damage if immediate action is not taken, the property manager will initiate the repair work even if it is higher than the pre-authorized spending limit and then will let you know of the situation and what we are doing about it.

Do you hold some of my money for repairs? How much?

We will reserve some money in your account so that we may distribute funds to you earlier in the month. For most single-property portfolios, the reserve is $600. For larger portfolios, the reserve will be higher.

When do you distribute an Owner’s funds and send statements?

Owner distributions are sent via ACH to your bank account on or about the 10-15th of each month. Statements, showing all income and expenses, are posted to the Owner Portal at the beginning of the next month. For example, March’s Owner Statement will be published at the beginning of April. All invoices/receipts are scanned and saved to the Owner Portal in real time.

What if I want you to use my plumber, A/C company, etc?

If you would like to nominate a service company to be added to our preferred vendor list, they can contact us. We will interview them and let them know the documentation and references we need, what our invoicing and payment policy is, etc. We cannot guarantee, however, that your favorite company will be sent on all service calls to your home.

Are your property management fees negotiable?

No. We don’t think price should be the key factor in deciding which property manager you hire to manage your home. We don’t try to compete against lower priced property management companies or Realtors who practice property management as a side business. Frankly, we know you can find a cheaper property management company. Companies that offer low rates have to cut corners or limit service levels. We are not willing to compromise our high service level to compete with the low cost providers out there. Our focus is on value — delivering the very best property management service at a fair price.

Does your property management agreement give you exclusive rights to sell my property?

No. However, we do offer brokerage services to our existing clients to help them grow their portfolio or sell to another investor.

Is the Property Management Agreement a standard, widely used form?

Yes. We use the California Association of Realtors Property Management Agreement.

How soon can you start managing my home?

We can start the process immediately. We will start by obtaining some information about you and your property. Contact us online or call us today at (925) 273-9865 x1

How much security deposit do you charge the tenant?

We collect 1.25-2 times the monthly rental amount for the security deposit, depending on an applicant’s qualifications.

Are you a full-service property manager or a co-manager?

This seemingly minor difference is actually a major consideration when choosing a property manager. Most property managers are co-managers that will ask you to make decisions that are outside your area of expertise; they do this because it transfers all liability to you. Full-service managers, on the other hand, are experts that rely on their experience to make the best decisions for you and accept responsibility for their decisions. A property manager should be confident enough in their expertise to make the best decisions on your behalf. If a property manager is going to rely on you to make critical decisions, like which applicant is best, run the other way!

Do you have an online Portal?

Yes! We have a great online portal to give you access to critical information you need to know.

We Offer Property Management Services in These Cities

Get In Touch with Us

We are expert providers of Alameda & Contra Costa County property management, and local investors have trusted us for years.

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APMS Is The Tri-Valley’s Highest Rated Property Management Company

4.9/5
4.9 /5
154 Reviews

Survey
5.0/5
Nov 21, 2022
KERRY
Advantage Property Management Services has been great to work with! They are very easy to communicate with and very responsive!
Google
5.0/5
Nov 20, 2022
Google Maricar
We have nothing but positive experiences w/ your company. Your staff not only helped us to easily transition from our previous property managers, but also to retain & manage our existing tenants in our rental property in the Bay Area, without any disruptions. We really appreciate that, plus the timely and periodic input you send us, to keep us informed of any changes. Thank you for all the work that you do!
Google
5.0/5
Nov 18, 2022
Google Jayne
It’s been a positive experience with APMS! From my personal experience the company recipe is outstanding employee staff! Fernando is the Best!! He’s such an asset to APMS! He has managed repairs & concerns promptly & perfectly! He’s very personable calm & he cares! Can’t beat his service! I would give Fernando 10 ⭐️ if I could! Thank you, APMS
Google
5.0/5
Nov 17, 2022
Google Munir
My man Fernando is the best. I recently had issue with our heater. The first thing he asked me is if we had other sources of heat If not he will arrange for something right away. I really appreciate that he follows up on everything and he is eager to resolve any issues to make sure we have all the facilities running. It is always a pleasure to interact with. Keep up the great work Fernando
Survey
5.0/5
Nov 10, 2022
Cheryl
I very much appreciate that any issue I have in my apartment or on the property is dealt with in a very timely manner. It is also great that the complex is quiet. It seems that there is a concerted effort to secure tenants who will be respectful.
Google
5.0/5
Nov 8, 2022
Google Will
We had a service request put in overnight and Fernando was on top of it first thing that following morning. Communication is always quick and Fernando is great with following up to make sure everything has been taken care of.
Google
4.0/5
Oct 19, 2022
Google Tom
Excellent experience so far with this company. Fernando (our main contact for maintenance and issues) provides an outstanding service, the administration and management team are polite and responsive.
Survey
5.0/5
Oct 11, 2022
Luis
Prompt service and follow up.
Survey
5.0/5
Oct 11, 2022
Joon
Good communication. Vendor did an excellent job.
Google
5.0/5
Oct 1, 2022
Google Niko
I've recently hired Advantage to manage my condo and so far so good. It's been about 3 months now and I am happy with their service. Highly recommend if you are the type with a busy schedule and do not want to be hands on.
Google
5.0/5
Sep 17, 2022
Google Ulkar
I’ve been using Advantage Property Management (AMP) to manage my property for the past 8 years and my experience has been wonderful to say the least. AMP has the perfect amount of communication to manage & maintain my property, uses the right tools/software to keep me informed of details. I’d definitely recommend AMP for your property management.
Google
5.0/5
Sep 15, 2022
Google Amir
We are so happy with APMS managing our property. We didn't want to deal with the headaches of doing it ourselves anymore. It's been such a big stress off of our shoulders. They are really great at communicating with us and being transparent. Thank you Sam. That's been really important for us. We feel like the house is in good hands with any maintenance being taken care of. Overall I'm very satisfied with them and would recommend their service.
Survey
5.0/5
Sep 14, 2022
Jenny
Compliment was handled very quick .
Survey
4.0/5
Sep 14, 2022
Vikas
In general, the customer / tenant support is great. We are treated very well and most of our requests are handled in a timely manner. One thing that we've not had a great experience with is with the tenant costs for most of the maintenance repairs. For example, we had an issue with a clogged kitchen sink and it was a relatively easier fix for the service professional. It took about 30-45 mins in total to fix the issue and we got charged an exorbitant $320 for it. That was a bummer considering over time and usage kitchen sink clogs are expected and it would be an easy fix in most cases. I understand the tenant responsibility here for the charges but I'm pretty sure $320 is way too high for unclogging a kitchen sink. Communication with HOA related announcements and notices are done very well and well ahead of time. Advantage has been very good to work with and we would highly recommend advantage to other folks for property / tenant management. - Vikas
Google
5.0/5
Aug 20, 2022
Google Nilofar_sherzai@yahoo.com
I moved into my new home today and I Just have to say the vibe Harrison brought was so warm and welcoming. I appreciate him showing me the house throughly and even the mailbox location. To get to my garage was confusing because it’s located behind a street compared to straight access. Harrison directed me properly and didn’t leave me feeling confused instead I felt confident coming in. I’m writing this review because I want to let anyone know if you’re working with Harrison, you’re working with a wonderful person who goes above and beyond.
Survey
5.0/5
Aug 11, 2022
Sebastian
Fast response to service request and quality work!
Survey
5.0/5
Aug 10, 2022
Christopher
Any questions we had were answered promptly and the whole process was made so much easier by the whole staff!
Survey
5.0/5
Aug 9, 2022
Teresa
Always had a great experience with Advantage Property
Survey
5.0/5
Jul 25, 2022
Becky
Everybody was very nice and accommodating.
Google
5.0/5
Jul 20, 2022
Google Mitchell
I rented a home from this company and thought they were very professional to deal with! I would rent from them again after this experience!

About Us

An image of Advantage PMS Logo

Advantage Property Management Services (APMS) has been serving real estate investors in Alameda County and Contra Costa County since 2010.

CONNECT WITH US

Pleasanton Office:
415 Boulder Ct. STE 300 Pleasanton, CA 94566

Livermore Office:
732 Hayes Ave. Livermore, CA 94550

info@advantagepms.com
Phone: (925) 273-9865

CA DRE #01764298