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We’re different from other Alameda and Contra Costa County property management companies. Contact a property manager from our team, and find out why.

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Locations

Pleasanton Office:

415 Boulder Ct. STE 300, Pleasanton, CA 94566

Pleasanton Office Hours:

Mon-Thurs:
9am-12pm, 1pm-4pm, Friday: 9am-12pm
Saturday: By appointment only

Livermore Office:

732 Hayes Ave. Livermore, CA 94550

Livermore Office Hours:

By appointment only

Frequently Asked Questions

What type of Property Management experience do you offer?

Advantage Property Management Services (APMS) delivers a unique real estate investing experience to our clients. Unlike traditional property management companies who co-manage properties with you, we won’t ask you to make decisions on topics that are outside your expertise. Enjoy your life because APMS does ALL the work for you.

Are you a licensed Property Manager?

We are licensed real estate brokers through the California Department of Real Estate. Our company’s license number is 01764298. Verify real estate licenses online at https://www2.dre.ca.gov/PublicASP/pplinfo.asp

How do you determine the market rent for each property?

A professional property manager should use real data and have a process to determine market rent. The asking rent shouldn’t be determined on a hunch or a feeling. Warning: Do not choose a property manager based on the promise of higher rent! Many use this bait-and-switch method to attract clients.

What will you do to rent my house?

We are experts at renting properties.  APMS’ Enhanced Vacancy Marketing process is designed to reduce vacancy time and attract the ideal resident.  There’s so much to share–contact us to learn more. 

What specifically do you do to qualify a Renter after they have applied to rent my house?

This is one of the most important aspects of successful property management, yet is riddled with fair housing liability. To be compliant with the myriad California and Federal Fair Housing Laws and ensure we only lease to qualified tenants, APMS has created a 5-point, risk-based model for application processing. Learn more at our Rental Criteria page or contact us.

How do you make sure the Renter is taking good care of my home?

There are several ways we monitor the condition of your property during tenancy. Above all, careful tenant selection from the outset protects your property from being rented to irresponsible people. During the lease term, we may enter the property for repair or maintenance reasons and will use that opportunity to identify any lease violations or other maintenance issues. If we are fortunate enough not to have any repairs or maintenance at your property over an extended period of time, your property manager will schedule a Safety Survey. During Safety Surveys, a property manager tours the inside of the property, testing smoke and carbon monoxide detectors, checking the furnace filter and for unreported plumbing leaks. If any lease violations are identified during the Safety Survey, they will be addressed with the tenant.

What do you do if they are not taking care of my property as they should or you discover unauthorized pets?

Your property manager gives the tenant an opportunity to correct the situation and usually the resident will. If a problem persists, we will make a decision based on that specific situation. If an agreement cannot be reached, then we have the option of evicting the tenant.

How do you handle maintenance requests?

Residents submit maintenance requests using an online form in the Tenant Portal. When a request is submitted, the system instantly notifies you via email. Our Maintenance Coordinator will contact the resident to better understand the problem. We also make sure it is not something the resident can fix themselves before your money is spent on a service call (exs: reset button on the disposal, tripped breaker.) After determining that it is a legitimate problem, we will dispatch the appropriate vendor to make the repair.

Do you use the cheapest maintenance people you can find?

No. We prefer to work with reliable vendors. Price is certainly important, and we feel that our preferred pricing is very competitive, but there’s always someone who could be cheaper. Often, you sacrifice reliability and quality with low prices. We believe we have developed a very sensible approach to handling maintenance and repairs and that you will realize cost savings that other property managers simply can’t deliver.

How do I know your property manager won't spend my money on large repairs without my approval?

Our Property Management Agreement includes a spending limit to protect you. Sometimes expenses such as replacing a water heater, repairing a roof leak, or emergency furnace repairs are unavoidable. In emergencies where 1) the health or safety of a tenant is at risk, 2) there is only one option to consider, or 3) the property will incur damage if immediate action is not taken, the property manager will initiate the repair work even if it is higher than the pre-authorized spending limit and then will let you know of the situation and what we are doing about it.

Do you hold some of my money for repairs? How much?

We will reserve some money in your account so that we may distribute funds to you earlier in the month. For most single-property portfolios, the reserve is $600. For larger portfolios, the reserve will be higher.

When do you distribute an Owner’s funds and send statements?

Owner distributions are sent via ACH to your bank account on or about the 10-15th of each month. Statements, showing all income and expenses, are posted to the Owner Portal at the beginning of the next month. For example, March’s Owner Statement will be published at the beginning of April. All invoices/receipts are scanned and saved to the Owner Portal in real time.

What if I want you to use my plumber, A/C company, etc?

If you would like to nominate a service company to be added to our preferred vendor list, they can contact us. We will interview them and let them know the documentation and references we need, what our invoicing and payment policy is, etc. We cannot guarantee, however, that your favorite company will be sent on all service calls to your home.

Are your property management fees negotiable?

No. We don’t think price should be the key factor in deciding which property manager you hire to manage your home. We don’t try to compete against lower priced property management companies or Realtors who practice property management as a side business. Frankly, we know you can find a cheaper property management company. Companies that offer low rates have to cut corners or limit service levels. We are not willing to compromise our high service level to compete with the low cost providers out there. Our focus is on value — delivering the very best property management service at a fair price.

Does your property management agreement give you exclusive rights to sell my property?

No. However, we do offer brokerage services to our existing clients to help them grow their portfolio or sell to another investor.

Is the Property Management Agreement a standard, widely used form?

Yes. We use the California Association of Realtors Property Management Agreement.

How soon can you start managing my home?

We can start the process immediately. We will start by obtaining some information about you and your property. Contact us online or call us today at (925) 273-9865 x1

How much security deposit do you charge the tenant?

We collect 1.25-2 times the monthly rental amount for the security deposit, depending on an applicant’s qualifications.

Are you a full-service property manager or a co-manager?

This seemingly minor difference is actually a major consideration when choosing a property manager. Most property managers are co-managers that will ask you to make decisions that are outside your area of expertise; they do this because it transfers all liability to you. Full-service managers, on the other hand, are experts that rely on their experience to make the best decisions for you and accept responsibility for their decisions. A property manager should be confident enough in their expertise to make the best decisions on your behalf. If a property manager is going to rely on you to make critical decisions, like which applicant is best, run the other way!

Do you have an online Portal?

Yes! We have a great online portal to give you access to critical information you need to know.

We Offer Property Management Services in These Cities

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We are expert providers of Alameda & Contra Costa County property management, and local investors have trusted us for years.

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APMS Is The Tri-Valley’s Highest Rated Property Management Company

4.9/5
4.9 /5
128 Reviews

Survey
5.0/5
May 9, 2022
Dean
You have always taken care of any problems, in the most expeditious time frames, and the highest professional way. Thank you!
Survey
5.0/5
May 6, 2022
Laura
Michelle Cowley has been great. Very responsive and I love the payment portal. Super easy to use!
Google
5.0/5
May 6, 2022
Google Uscjeffer
I was referred to Russ and APMS as we were looking for a property management company for our property. Russ came out and explained what APMS could provide as well as a lot of market information for our area. We had also brought out another management company for a quote and Russ blew them away. We ended up going with APMS and they worked hard to get our property ready, listed, and rented out in short period of time. Since its been rented, Paige has been quick to communicate any issues or questions we have had. I would certainly recommend them to anyone else looking for a full property management company.
Business Owner replied on Nov 19, 2020:
Jeff, so gracious of you. Thank you for taking the time to share your experience with everyone. Advantage Property Management Services loves hearing stories about how we remove the headache of real estate investing.
Google
5.0/5
May 2, 2022
Google Meaghan
My experience so far as a renter with Advantage Property Management has been really wonderful. They are all extremely responsive, understanding and patient with the many different questions I have had. My contact Harrison- has been incredible and I am so appreciative for the support he has provided. Moving is often stressful and chaotic but they made things as simple and easy as possible. Hugely grateful!
Google
5.0/5
Apr 23, 2022
Google Dan
Great team to work with. Responsive and follow up to ensure work orders are completed. Fernando's the man.
Google
5.0/5
Apr 22, 2022
Google Tiffani
Advantage Property Management Services is a great business and provides excellent customer service! I have had nothing but positive interactions and Fernando is the best! I highly recommend using this Property Management!
Survey
5.0/5
Apr 8, 2022
Paul
The experience was very good. Michelle was very responsive to questions whether via email or text. She was very thorough during our walk-through.
Google
5.0/5
Apr 8, 2022
Google N3M3Group
APMS are very helpful, knowledgeable, and patient. They exceed our expectation. The turn-over process is quick. They are very detail oriented. They were able to find a good tenant.
Survey
5.0/5
Apr 5, 2022
Munir
As a tenant, all my issues are taken care of
Survey
5.0/5
Apr 5, 2022
Fabian
Awesome service
Survey
5.0/5
Apr 5, 2022
Trevor
Very professional, instant response time, and easy online accessibility. Extremely pleased and have had a positive impression on the company overall
Survey
4.0/5
Apr 5, 2022
Zenath
Pet screening portion took longer than expected
Google
5.0/5
Apr 5, 2022
Google Murrieta
We switched over from managing our rental properties ourselves to trusting Advantage Property Management Services. They were excellent at getting our properties ready for rent and getting new tenants in quickly. Sam is great at explaining everything and our manager Michelle is always on top of everything. They are professional, responsive and we highly recommend them.
Google
5.0/5
Mar 31, 2022
Google Brahmaiah
Brahmaiah & Usha T. We interviewed 4 property management companies. We chose to hire Russ Cowley to manage our property in San Ramon. Russ and Michelle are very prompt in replying to the e mails/ telephone calls. They have good knowledge. They show professionalism. We are very pleased with their services. we have no hesitation in recommending them for property Management.
Google
5.0/5
Mar 31, 2022
Google Namita
We are very happy with our decision to go with Advantage Property Management for our Pleasanton house renting process. We have peace of mind as we know we are in good hands. We are extremely satisfied with the initial process and ongoing process with Advantage Property Management company.
Google
5.0/5
Mar 30, 2022
Google Wynn
They are very responsive to any questions or concerns that I have. I feel they will take good care of my rental home.
Google
5.0/5
Mar 29, 2022
Google Sue
APM is wonderful! We have been using their service for years renting our home in Livermore. They take care of everything! They bring in quality renters and top dollar. We don’t have to worry when a faucet leaks or a window breaks. They are fast and efficient and get the job done quickly for the tenants. APM’s online dashboard is easy to use and keeps owners up to date on the financial side. Besides all the business stuff, they are just great people to work with. Michelle is always ready to answer my questions and help me. APM takes the stress out of renting your property so you can enjoy the profits!
Google
5.0/5
Mar 28, 2022
Google Sakera
Russ and Michelle have always been receptive to our questions and concerns, and trying to get the best tenant for our home.
Google
5.0/5
Mar 28, 2022
Google Scott
What a great experince. Wish I had partnered with Advanced Property Management years ago. After many years of managing my own property and repairs Advanced Property Management Services hs made my life much much easier.
Google
5.0/5
Mar 28, 2022
Google Sekhar
I am their very satisfied customer for several years. APMS manages my property very effectively to increase my returns. They are also very prompt to handle any maintenance issues. They are a stellar business that offers great customer service

About Us

An image of Advantage PMS Logo

Advantage Property Management Services (APMS) has been serving real estate investors in Alameda County and Contra Costa County since 2010.

CONNECT WITH US

Pleasanton Office:
415 Boulder Ct. STE 300 Pleasanton, CA 94566

Livermore Office:
732 Hayes Ave. Livermore, CA 94550

info@advantagepms.com
Phone: (925) 273-9865

CA DRE #01764298